The goal of /r/Games is to provide a place for informative and interesting gaming content and discussions. If you're looking for "lighter" gaming-related entertainment, try /r/gaming! Please look over our rules and FAQ before posting. Please note if the goods have already been shipped the item will need to be returned before a refund can be processed./r/Games is for informative and interesting gaming content and discussions. You can cancel an order by following the links on the Lime Pro Gaming website, or by opening a support case, or using the contact us page. You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. This returns policy does not affect your legal rights. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer if necessary for assistance. We do test every single return, and if a returned product is found not to be faulty by our Lime test team we will return the product to you with a postage charge not exceeding £2.90 for Software and £8.00 for Hardware. *Please note for International customers with faulty hardware you will need to contact the manufacturer directly for assistance with replacing the faulty goods, or return the item to us at your own expense for replacing. We will arrange the return for you, you may need access to a printer for the label itself. Please note we can only accept a faulty return if your item is returned complete including all the original manufacturers packaging, so please do not throw this away upon purchase or we will not be able to accept the item back. Please make sure the item is wrapped securely to avoid damage. When returning please ensure we have issued a returns form to you and that this is completed fully as indicated prior to returning your item. To return faulty products please email us by opening a support ticket before posting the goods. If the problem persists we ask that you open a support ticket and a member of our technical team will be able to assist further and provide all the necessary returns information such as a pre-paid label for the return or drop off details. If further assistance is required though, we would recommend contacting the manufacture directly as this may be the quickest method. In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips. If your item has stopped functioning correctly we offer a 12 month warranty on goods, valid from the date of purchase. If a manual is present please read these thoroughly to ensure correct operation/set up of the product. In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. The item is over the 14 day returns period.The item has been damaged in return transit due to insufficient packaging.The packaging has been lost, thrown away or damaged.The item is marked or dirty in any way. The item has been visibly used or worn.The item has been opened or seal broken.Refunds will be processed via the original payment method.The item must be returned complete, including all the original contents and manufacturers packaging.Once received we aim to process a return within 5 working days.To make sure your return can be processed efficiently we will require our returns form to be included with all returned items this will be provided once we have been contacted regarding your return. We kindly ask that you ensure the item is safely packaged to avoid any damage during transit. If goods are not sent back to us via a signed for or tracked service and/or in case the goods are lost or not received, Lime Pro Gaming cannot be held responsible for any loss sustained. Please return items via a signed for or tracked delivery service. If you change your mind about your purchase you have 14 days from the date of receipt to do so and return it to us unopened at your own expense for a full refund after this time we do not accept returns (please note the original shipping costs are non-refundable as these have been passed onto the carrier). If for any reason you wish to return something though, we are happy to help. When shopping with Lime Pro Gaming we want to make this the best experience possible.
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